I can honestly say that I have been thoroughly impressed with everyone that I have worked with at Biddle over the past 6 months. Jeff Davies and Heather Sakamoto have been extremely helpful and great to work with.
Ditch Witch of NC, Inc.
I want to let you know how much I appreciated the assistance of Howie Pearsol (CritiCall Client Relations Manager). I just installed CritiCall 5.2 late this afternoon and we had an issue with our computers.We need to use the software starting at 8:30 a.m. tomorrow!
I left Howie an urgent email at 4:53 this afternoon and he called me from his home…I have never experienced this type of customer service before and it is amazing!
It’s so easy to complain but most of us never recognize those who go beyond their “normal” routine. I hope you will let Howie know how much his willingness to help us after-hours really means to me. He definitely deserves the “atta boy” for service over and beyond tonight.
Nancy J. Paladino, Chief Examiner,
Spokane County Civil Service Commission
We believe that the human resources and EEO profession is vital. That’s why we develop our products and services. This short video from SHRM does a great a job in showing why HR professionals matter.
If you called our office on October 31st, you may have talked with Minnie Mouse, Bob Dylan, Luigi, Mario or one of the several other characters roaming our office that day. Every Halloween, we celebrate with a delicious potluck and crazy costumes. Not only is our team great at our work but we’re also a creative bunch when it comes to Halloween costumes!
Take a look!
Patrick Nooren visited this week with Maria Conliffe – a good friend and longtime client of Biddle. Maria, the Equal Employment Planning & Peer Review Manager at Ford, took Patrick to their test track in Dearborn, Michigan.
Thank you, Maria!
Our webinar instructors at BCGi work hard to present relevant and practical information and it’s gratifying when we receive feedback from our webinar attendees. Recently BCGi Platinum member Natalie Pickens sent us an email about Patrick Nooren and Fue Lo’s pivot table webinar. Not only did Natalie watch the live presentation, but as a BCGi Platinum member, she watched the recording, too!
Here’s what Natalie had to say in her email:
Patrick and Fue,
I wanted to take the time to thank you again for facilitating the webinar focused on pivot tables.
After reviewing the webinar a couple of times, I worked up enough courage to generate raw data required for the EEO-1 report, from our HR System, and used pivot tables to confirm the accuracy of the data reflected in a pre-generated EEO-1 report. Not only did I discover inconsistencies, but I also discovered just how powerful pivot tables are and I love them!
I’m no pro, but thanks to you both – I’m working hard at becoming one.
Again, thank you both for all of your efforts and all you do to contribute to the HR community.
Thanks for the feedback, Natalie!
If you’re wondering how learning pivot tables can help you, make sure to sign up for the November 6th free BCGi webinar:
A criterion validation study with the Florida Highway State Patrol shows a very strong relationship between scores on the CritiCall Pre-employment tests and job performance in an emergency 911 dispatch environment. [view the press release]
Biddle Consulting Group recently conducted a study that demonstrated CritiCall test scores are a strong predictor of job performance as determined through supervisor ratings of more than sixty State Highway Patrol Dispatchers/Calltakers. This validation study was conducted in accordance with the requirements of the federal government’s Uniform Guidelines on Employee Selection Procedures for criterion-related studies (see www.uniformguidelines.com).
The uncorrected correlation coefficient (also known as a validity coefficient) between overall test scores and job performance ratings was 0.41, and the correlation coefficient statistically-adjusted for the unreliability of the criteria was 0.44. The United States Department of Labor (DOL) classifies these levels of correlation as being very beneficial (which is its highest rating description described by the DOL for this type of relationship).
Furthermore, the reliability of the combination of test modules from the CritiCall test used during the analysis was also an extremely strong 0.92 (out of a possible 1.00), which the United States Department of Labor indicates can be interpreted as being excellent (again, the highest rating-level described by the DOL).
A statistical-expectancy analysis determined that if the assumption is made that 60% of test takers would succeed on the job as dispatchers/calltakers if no testing was performed, using CritiCall overall test scores would increase the prediction of success from 37% for those test takers who scored the lowest on the test to 75% for those who scored highest on the CritiCall test. Based on these studies it was determined that overall scores from CritiCall Pre-Employment Testing Software are very likely to strongly predict job performance of job candidates.
About the CritiCall Dispatcher/Calltaker Software:
The CritiCall Pre-Employment Dispatcher Testing Software includes a series of work-sample tests designed to measure a dispatcher job applicant’s ability to successfully perform many of the work functions they would be required to perform on the job (measuring abilities required prior to their receiving any training or experience on the job) as an emergency dispatcher or emergency calltaker.
The CritiCall dispatcher skills tests include, but are not limited to, the following:
- Decision Making
- Map Reading
- Reading Comprehension
For more information about the CritiCall Dispatcher Skills Testing Software, visit http://www.CritiCall911.com.
“…I have a dream that one day this nation will rise up and live out the true meaning of its creed: ‘We hold these truths to be self-evident, that all men are created equal…’”
(from I Have a Dream by Dr. Martin Luther King, Jr.)
This week marks the 50th Anniversary of the The March for Jobs and Freedom held in Washington, D.C. on Wednesday, August 28, 1963. More than 200,000 people from various backgrounds, races and religions gathered to stand together for equal rights. The 3-hour program included singing, prayers and speeches from civil rights leaders. The most inspirational (and now most famous) words of the day came from Dr. Martin Luther King, Jr. when he delivered I Have a Dream.
Below is the recently remastered James Blue documentary The March. The film was originally commissioned in 1963 by United States Government to document the historic civil rights march.
- Making the The March
- JFK Library Online Archive of the 1963 March for Jobs and Freedom with original photos and documents
- I Have a Dream by Martin Luther King
911 Dispatchers Can Role-Play and Rehearse Emergency Call Scenarios with Their Computers Before Taking a Live 911 Call
Folsom, California (PRWEB) August 23, 2013
Whenever a citizen is in a position to reach out to a 911 dispatcher for help, the expectation is that an organized and well-prepared professional will be assisting them. A new software program, TactiCall, will help make this expectation a reality.
When it comes to issues of life or health, no one wants the responsible party to be learning on the job. The same is true when a call is made to 911. Callers who find themselves in dire situations expect to be assisted by well-prepared professionals who are aptly suited to help them out of trouble. That degree of preparation doesn’t come by accident, though. 911 dispatchers must continually train for many hours in order to be prepared for the myriad of emergency situations that confront them. Typically this sort of training is managed by role-playing with a supervisor, training officer, or another dispatcher. It is costly, however, when agencies need two people to train just one. That’s where TactiCall (http://www.tacticall911.com/) comes in to play.
TactiCall is a software program that uses advanced voice-engine technology and proprietary word-spotting expertise that allows a dispatcher to train with his or her own personal computer. With TactiCall, the computer actually “listens” to how a dispatcher responds to simulated calls and provides feedback as to the degree of success. Training officers can create an unlimited number of realistic training scenarios by which they are able to field simulated emergency calls right from their computer. The TactiCall software focuses on two main dimensions of job performance that—when executed correctly—typically result in superior job performance and outcomes. These two dimensions are 1) familiarity with protocols (knowing what to say) and 2) proper voice control (knowing how to say it.)
Trainers or supervisors can quickly and easily create a training call, which is basically a simulated 911 call. The dispatchers “answer” the call and respond to the human voice prompts as they would in a real 911 emergency call. The TactiCall software “listens” to their responses and determines if the key words—those necessary for a successful call—are used by the trainee. A back-and-forth dialog continues between the dispatcher and the computer until the call concludes. The responses are scored and the call is optionally repeated to build repetition.
“Agencies are able to train many more people at much less cost, now, due to the advances in voice engine technology,” explains TactiCall V.P. of Products Michael Callen. “A single individual can put in hours of practice calls without a training officer being required. If the computer can’t understand what the dispatcher said, then it is likely that an actual caller would be able to either. TactiCall allows the dispatcher to repeat a variety of calls until clear speech and proper wording become habit.”
Agencies who may benefit from automated voice training for 911 and other emergency service dispatchers and tele-communicators can receive a trial version of TactiCall by requesting it from the website at http://www.tacticall911.com/.
TactiCall is a product of Biddle Consulting Group, Inc., of Folsom, California. Biddle, one of the leading HR consulting firms in the US, has been publishing software that helps agencies hire people for 911 dispatch positions since 1999. Their testing program, CritiCall, has been joined by their new training program, TactiCall, only recently. (http://www.tacticall911.com)
Biddle offers EEO consulting, testing and job analysis software, affirmative action software and services, and statistical analysis/expert witness testimony.
With mixed feelings, we announce the retirement of Fred Huppert. For several years he has been our lead support technician for the OPAC, CritiCall, AutoAAP and C4 software products. If you’ve ever contacted Biddle’s technical support, then you’ve probably spoken to Fred.
Fred is known around the office not only for his ability to chase down solutions but also for his dry wit, fondness of playing billiards and eating dessert and, most importantly, his love for his wife Grace.
Mike Callen, VP of Products had this to say about Fred:
“Fred Huppert is truly one of a kind and we wish his wife Grace the very best as she now assumes complete responsibility for him.
In all seriousness, I had the joy of working with Fred on-and-off since 1994. Fred has worked in sales, customer service, quality assurance, technical support and product documentation. He’s been an absolutely indispensable employee and an all-around great guy with which to work. Fred is unflappable under pressure and simply conveys confidence to our clients. Those who work with him know that he was willing to continue to persevere until an issue was handled. We are fortunate that he was able to work with Jon White for many months and has inspired Jon to adopt that same customer service philosophy. While we will desperately miss Fred and his fantastic humor, we are very happy for him and his wife Grace. They have some great plans for the near future and this seems as though it will truly be a wonderful ‘next phase’ of life for them.”
As Mike mentioned, Jon White has now assumed Fred’s role in technical support. In the almost 3 years of working for Biddle, Jon has been involved in software testing, sales, customer service and technical support.
We asked Jon to share about his new job at Biddle. He said, “I enjoy working for a company that values integrity. That’s important to me. I feel very accomplished knowing that I’m helping people in my new technical support role. Some of the tech support issues are a challenge but I’m learning more everyday. Fred was very patient while training me and leaves big shoes to fill. However, he also gave me the tools I need to feel confident and be successful in my new position. Thanks, Fred!”
We’ll definitely miss Fred, but we’re also happy for him and grateful that he shared with Jon all of his “secrets of the trade.”