I have been involved with test writing and development in the public sector since 1992, and CritiCall is one of the best testing tools for public safety dispatching I have ever seen. Not only does it allow for customization to the individual organizational needs, it provides a built-in validation module which is extremely easy for subject matter experts and HR analysts to use and understand. Candidates frequently tell me they have never taken a test which is so closely relates to what they do on the job. After I demonstrated this product to another agency in our valley, they purchased it immediately!I’d recommend this product to any public sector organization that wants a valid and reliable tool for their public dispatching recruitment process.
Jeanne Hudgins
Senior Employment Analyst
City of Henderson (Nevada)
Success Stories
Latest Client Success Stories and Testimonials
A CritiCall Recommendation
Telligen Healthcare Intelligence – AAP Consulting Services
“We have had a few consultants since using Biddle. Each one has been very friendly and extremely responsive. The consultants are very knowledgeable and help us stay on top of the changes.”
Beth Hesselmann, PHR
Sr. HR Consultant
Telligen Healthcare Intelligence
Thank you, Beth!
Dispatcher Applicant Gives Feedback About CritiCall
We receive a lot of great feedback from employers who use our pre-employment testing software. It’s not everyday, though, that we hear from a job applicant about our pre-employment testing. Today we received this wonderful email from a dispatcher applicant who took the CritiCall exam. The e-mail address, agency, and name have been removed for confidentiality.
From: **********
Sent: Friday, February 17, 2012 6:50 AM
To: Info@CritiCall911.com
Subject: Thank you
To whom it may concern,I just participated in a testing session with the ****** Police for a position as a Dispatcher. I have 6 1/2 years experience in this field. I have been actively looking for a new job in this same field. In the process, I have taken numerous different tests. For the first time I tested with the Criticall software system. I have never been impressed with testing….until yesterday! I believe that you have hit the nail on the head with this testing system. It covered ALL of the areas that are necessary for a successful Dispatcher. I was thrilled to see a spelling section (one of my pet peeves). Thank you for providing a program that should be used by ALL agencies in their hiring process for Dispatchers.
I normally don’t take the time to write to a company, but felt this time it was warranted. My husband told me I should be a representative for your company since I came home so excited about the program. I wish you success and hope to see this type of testing at the remainder of the positions I apply for.
H**** P****
____________________________
Thank you, HP! We truly appreciate your taking time to share your feedback with us.
We wish you all the best in your career!
Outsource Your AAP? A Client’s View
Should you outsource your AAP or do it yourself? It can be a difficult decision.
Here is one Biddle Consulting Group client’s view and why she’s happy she outsourced her affirmative action plan.
Angela Wiley (Biddle EEO Team Member) was the correct match for me. She was responsive, knowledgeable, and efficient. I hope to continue to work with Angela on future AAP’s. Nancy Tipton (Biddle Account Executive) is also great. Nancy has been very patient in waiting for me to finally decide to use the outsource services vs. trying to do the AAP on my own. She worked on me for 3 years until I finally took the plunge and I’m so glad I did. I’m very pleased with both Angela and Nancy, so much so that I have already referred Biddle to a large insurance brokerage who has clients that need help with AAP’s.
Connie Stewart
Vice-President
Germane Systems
Virginia
- Learn more about Biddle Consulting Group’s Affirmative Action Plan (AAP) Consulting Services
- Learn more about our AutoAAP Affirmative Action Plan (AAP) Development Software
Michigan State University
Office Skills Testing Software
“Biddle’s OPAC Testing Software is amazing. Our testing staff not only likes administering it to new applicants but also love being able to brush up on their own skills as well.
For this I must say ‘Thank You’.”
Eddie Parker
Information Technician
Human Resources
Michigan State University
Phoenix Job Corps
Office Skills Testing for the Job Corps
“The Phoenix Job Corps has been using the OPAC Office Skills Testing Software since 2001. We love it! Everyone wants to get certified. It makes business skills certification fun, develops healthy competition among our students and improves their self-esteem. The software meets all the requirements of our training area and is very easy to administer. The OPAC team is quick in issuing our OPAC Certificates and prompt with skilled, friendly technical support. Good job Biddle!”
Judy French
Vocational Instructor
Phoenix Job Corps
Weld County – CritiCall 911
Dispatcher Applicant Testing
“We currently use CritiCall for the initial screening in our hiring process and are extremely pleased with the results and the software in general. I love it! The biggest reason is because it’s very hands on (computer based) so it not only tests applicants’ ability but also gives us a view of their comfort level using computers on their own and with no direction. The score reports are great because I can show the applicant — directly from the printout — what their scores are as compared to what is passing. It’s hard for anyone to argue with the results when they are right there in black and white.”
Annie LaFleur
Supervisor
Weld County Regional Communications, CO
