I have been involved with test writing and development in the public sector since 1992, and CritiCall is one of the best testing tools for public safety dispatching I have ever seen. Not only does it allow for customization to the individual organizational needs, it provides a built-in validation module which is extremely easy for subject matter experts and HR analysts to use and understand. Candidates frequently tell me they have never taken a test which is so closely relates to what they do on the job. After I demonstrated this product to another agency in our valley, they purchased it immediately!I’d recommend this product to any public sector organization that wants a valid and reliable tool for their public dispatching recruitment process.
Senior Employment Analyst
City of Henderson (Nevada)
Latest Client Success Stories and Testimonials
We receive a lot of great feedback from employers who use our pre-employment testing software. It’s not everyday, though, that we hear from a job applicant about our pre-employment testing. Today we received this wonderful email from a dispatcher applicant who took the CritiCall exam. The e-mail address, agency, and name have been removed for confidentiality.
Sent: Friday, February 17, 2012 6:50 AM
Subject: Thank you
To whom it may concern,
I just participated in a testing session with the ****** Police for a position as a Dispatcher. I have 6 1/2 years experience in this field. I have been actively looking for a new job in this same field. In the process, I have taken numerous different tests. For the first time I tested with the Criticall software system. I have never been impressed with testing….until yesterday! I believe that you have hit the nail on the head with this testing system. It covered ALL of the areas that are necessary for a successful Dispatcher. I was thrilled to see a spelling section (one of my pet peeves). Thank you for providing a program that should be used by ALL agencies in their hiring process for Dispatchers.
I normally don’t take the time to write to a company, but felt this time it was warranted. My husband told me I should be a representative for your company since I came home so excited about the program. I wish you success and hope to see this type of testing at the remainder of the positions I apply for.
Thank you, HP! We truly appreciate your taking time to share your feedback with us.
We wish you all the best in your career!
In this video, Carlo Sanchez, EEO/AAP Officer at Scottsdale Healthcare, shares his experience with Biddle Consulting Group’s Affirmative Action Consulting Services and AAP software.
For more information about Biddle’s AAP Consulting Services and AutoAAP Software, visit www. BiddleAAP.com.
Dr. Dan Biddle, CEO of Biddle Consulting Group, led a team through the content validation process for Breining Institute’s entry level and advanced level addiction counselor certifications. These certifications, often required by an employer, verify the counselor applicant’s knowledge, skills, and abilities to do the job.
“The importance of going through a validation process, like the one we modeled here, is really twofold. The first is to make sure that the most important parts of the job are going to be represented on the test. The second is to make sure that the skills and qualifications of the applicants are going to be measured in the most uniform way possible. The employers who use a test that has gone through a validation process, like the one we used here, can be assured that the applicants who are licensed or credentialed possess the skills and abilities necessary to do a great job on the first day of employment.” Dr. Dan Biddle, Ph.D.
Other Test Development & Test Validation Resources
Should you outsource your AAP or do it yourself? It can be a difficult decision.
Here is one Biddle Consulting Group client’s view and why she’s happy she outsourced her affirmative action plan.
Angela Wiley (Biddle EEO Team Member) was the correct match for me. She was responsive, knowledgeable, and efficient. I hope to continue to work with Angela on future AAP’s. Nancy Tipton (Biddle Account Executive) is also great. Nancy has been very patient in waiting for me to finally decide to use the outsource services vs. trying to do the AAP on my own. She worked on me for 3 years until I finally took the plunge and I’m so glad I did. I’m very pleased with both Angela and Nancy, so much so that I have already referred Biddle to a large insurance brokerage who has clients that need help with AAP’s.
- Learn more about Biddle Consulting Group’s Affirmative Action Plan (AAP) Consulting Services
- Learn more about our AutoAAP Affirmative Action Plan (AAP) Development Software
Office Skills Testing Software
“Biddle’s OPAC Testing Software is amazing. Our testing staff not only likes administering it to new applicants but also love being able to brush up on their own skills as well.
For this I must say ‘Thank You’.”
Michigan State University
Office Skills Testing for the Job Corps
“The Phoenix Job Corps has been using the OPAC Office Skills Testing Software since 2001. We love it! Everyone wants to get certified. It makes business skills certification fun, develops healthy competition among our students and improves their self-esteem. The software meets all the requirements of our training area and is very easy to administer. The OPAC team is quick in issuing our OPAC Certificates and prompt with skilled, friendly technical support. Good job Biddle!”
Phoenix Job Corps
Dispatcher Applicant Testing
“We currently use CritiCall for the initial screening in our hiring process and are extremely pleased with the results and the software in general. I love it! The biggest reason is because it’s very hands on (computer based) so it not only tests applicants’ ability but also gives us a view of their comfort level using computers on their own and with no direction. The score reports are great because I can show the applicant — directly from the printout — what their scores are as compared to what is passing. It’s hard for anyone to argue with the results when they are right there in black and white.”
Weld County Regional Communications, CO