Weld County – CritiCall 911

Dispatcher Applicant Testing

Weld County - CritiCall 911 Client“We currently use CritiCall for the initial screening in our hiring process and are extremely pleased with the results and the software in general. I love it! The biggest reason is because it’s very hands on (computer based) so it not only tests applicants’ ability but also gives us a view of their comfort level using computers on their own and with no direction. The score reports are great because I can show the applicant — directly from the printout — what their scores are as compared to what is passing. It’s hard for anyone to argue with the results when they are right there in black and white.”

Annie LaFleur
Weld County Regional Communications, CO

Yolo County Communications – CritiCall

Emergency Services Dispatcher Testing

Yolo County Communications - CritiCall“As an ‘observer’ of the dispatch employees, I can say that the caliber of employees we have hired since implementing CritiCall has significantly improved. We’ve hired about fifteen this year and they are smart, inquisitive, motivated, excited, they learn quickly and appear to have a good work-ethic.

Prior to implementing CritiCall it was common for us to spend an entire day interviewing candidates only to have just one or two with which we were impressed enough to advance them to the background check phase; sometimes we didn’t have even one person at the end of the day! Since using CritiCall, our interview board members are advancing 70% to 80% of the candidates to the background check phase. As you recall, it took me a long time to implement CritiCall implemented, here. The benefits of using CritiCall have been validated and — having pushed for it — I feel a bit validated too!”

Marianne Wolf
Support Services Manager
Yolo County Communications Emergency Service Agency
, CA

Regina Qu’Appelle Health Region – CritiCall


Public Safety Dispatcher Pre-Employment Testing

Regina Qu'Appelle Health Region - CritiCall Client“911 is a support system that very few people think about until they need to dial 911.  Our emergency communications center is the first voice of hope that anyone hears when calling for help. It impacts people in an extraordinary time of need. Our challenges and endeavors succeed because of our people involved, and by engaging the best people our organization can accomplish great deeds.

Our best assets are the people who work in our emergency communications center. The utilization of the CritiCall Pre-employment testing software affords our organization the ability to minimize the recruitment process time and ensure that our human resources are optimized so that best fit solutions are incorporated into our recruiting process. The fusion of the key characteristics, skills and traits required in emergency communication specialists is quickly identified with the CritiCall testing package.

Since deploying the CritiCall testing software into our recruitment process our turnover rate has decreased dramatically and operational performance has increased, creating greater employee satisfaction, morale, and optimal customer service to our key stakeholders and the community we serve.

In my 25 years of public safety emergency service I can say, without a doubt, that the development of the CritiCall testing software has been one of the most significant gains in the recruiting process in the arena of public safety.”

Kim Gutwin
Supervisor of Regional Communication EMS Division
Regina Qu’Appelle Health Region