911 Dispatchers Can Role-Play and Rehearse Emergency Call Scenarios with Their Computers Before Taking a Live 911 Call

CritiCall Testing Software, the leading 911 dispatcher testing program for the US and Canada, is pleased to announce the release of its TactiCall 911 software designed to automate the role-playing aspect of a 911 dispatcher’s ongoing training.

Folsom, California (PRWEB) August 23, 2013

Whenever a citizen is in a position to reach out to a 911 dispatcher for help, the expectation is that an organized and well-prepared professional will be assisting them. A new software program, TactiCall, will help make this expectation a reality.

When it comes to issues of life or health, no one wants the responsible party to be learning on the job. The same is true when a call is made to 911. Callers who find themselves in dire situations expect to be assisted by well-prepared professionals who are aptly suited to help them out of trouble. That degree of preparation doesn’t come by accident, though. 911 dispatchers must continually train for many hours in order to be prepared for the myriad of emergency situations that confront them. Typically this sort of training is managed by role-playing with a supervisor, training officer, or another dispatcher. It is costly, however, when agencies need two people to train just one. That’s where TactiCall (http://www.tacticall911.com/) comes in to play.

TactiCall is a software program that uses advanced voice-engine technology and proprietary word-spotting expertise that allows a dispatcher to train with his or her own personal computer. With TactiCall, the computer actually “listens” to how a dispatcher responds to simulated calls and provides feedback as to the degree of success. Training officers can create an unlimited number of realistic training scenarios by which they are able to field simulated emergency calls right from their computer. The TactiCall software focuses on two main dimensions of job performance that—when executed correctly—typically result in superior job performance and outcomes. These two dimensions are 1) familiarity with protocols (knowing what to say) and 2) proper voice control (knowing how to say it.)

Trainers or supervisors can quickly and easily create a training call, which is basically a simulated 911 call. The dispatchers “answer” the call and respond to the human voice prompts as they would in a real 911 emergency call. The TactiCall software “listens” to their responses and determines if the key words—those necessary for a successful call—are used by the trainee. A back-and-forth dialog continues between the dispatcher and the computer until the call concludes. The responses are scored and the call is optionally repeated to build repetition.

“Agencies are able to train many more people at much less cost, now, due to the advances in voice engine technology,” explains TactiCall V.P. of Products Michael Callen. “A single individual can put in hours of practice calls without a training officer being required. If the computer can’t understand what the dispatcher said, then it is likely that an actual caller would be able to either. TactiCall allows the dispatcher to repeat a variety of calls until clear speech and proper wording become habit.”

Agencies who may benefit from automated voice training for 911 and other emergency service dispatchers and tele-communicators can receive a trial version of TactiCall by requesting it from the website at http://www.tacticall911.com/.

About TactiCall: 
TactiCall is a product of Biddle Consulting Group, Inc., of Folsom, California. Biddle, one of the leading HR consulting firms in the US, has been publishing software that helps agencies hire people for 911 dispatch positions since 1999. Their testing program, CritiCall, has been joined by their new training program, TactiCall, only recently. (http://www.tacticall911.com)

Biddle offers EEO consulting, testing and job analysis software, affirmative action software and services, and statistical analysis/expert witness testimony.

Fred Huppert Retires

With mixed feelings, we announce the retirement of Fred Huppert. For several years he has been our lead support technician for the OPAC, CritiCall, AutoAAP and C4 software products. If you’ve ever contacted Biddle’s technical support, then you’ve probably spoken to Fred.

Fred is known around the office not only for his ability to chase down solutions but also for his dry wit, fondness of playing billiards and eating dessert and, most importantly, his love for his wife Grace.

Congratulations, Fred!

We'll miss you, Fred! Congratulations on your retirement!

Mike Callen, VP of Products had this to say about Fred:

“Fred Huppert is truly one of a kind and we wish his wife Grace the very best as she now assumes complete responsibility for him.

In all seriousness, I had the joy of working with Fred on-and-off since 1994.  Fred has worked in sales, customer service, quality assurance, technical support and product documentation.  He’s been an absolutely indispensable employee and an all-around great guy with which to work.  Fred is unflappable under pressure and simply conveys confidence to our clients.  Those who work with him know that he was willing to continue to persevere until an issue was handled.  We are fortunate that he was able to work with Jon White for many months and has inspired Jon to adopt that same customer service philosophy.  While we will desperately miss Fred and his fantastic humor, we are very happy for him and his wife Grace.  They have some great plans for the near future and this seems as though it will truly be a wonderful ‘next phase’ of life for them.”

As Mike mentioned, Jon White has now assumed Fred’s role in technical support.  In the almost 3 years of working for Biddle, Jon has been involved in software testing, sales, customer service and technical support.

We asked Jon to share about his new job at Biddle. He said, “I enjoy working for a company that values integrity.  That’s important to me. I feel very accomplished knowing that I’m helping people in my new technical support role. Some of the tech support issues are a challenge but I’m learning more everyday. Fred was very patient while training me and leaves big shoes to fill. However, he also gave me the tools I need to feel confident and be successful in my new position. Thanks, Fred!”

We’ll definitely miss Fred, but we’re also happy for him and grateful that he shared with Jon all of  his “secrets of the trade.”

By the way, if you are a current  OPACCritiCallAutoAAP or C4 customer, you can still reach technical support by calling 800-999-0438, extension 127. Jon is ready to help!

 

Celebrating Independence Day

On July 4th the Biddle Consulting Group office will be closed to celebrate Independence Day. In honor of our nation’s birthday, we’ve posted a reading of the Declaration of Independence performed in Independence Hall, Philadelphia, PA. You’ll recognize the readers as a variety of celebrities gathered for this event, including Morgan Freeman, Whoopie Goldberg, Kevin Spacey, Michael Douglas and several others.

50th Anniversary of President Kennedy’s Civil Rights Announcement

Vivian Malone and James Hood

Credit: AP News Features Photo

June 11th marked the 50th Anniversary of President Kennedy’s Civil Rights Announcement.  The day before, a standoff over the desegregation of the University of Alabama help set the stage for the President’s historic speech.

Two African Americans attempted to enroll at the University on June 10, 1963. To fight their enrollment in the all-white school, Alabama Governor George Wallace accompanied state troops to literally block the door preventing them from entering the building.  President Kennedy then sent the National Guard to force the school to allow the young people to enroll. The next morning, on June 11th, Governor Wallace relented and Vivian Malone and James Hood became the first black students at the University of Alabama.
(see photo to the right)

President John Kennedy

Credit: AP Photo/Charles Gorry

That evening President Kennedy announced to the nation his intent to pursue civil rights legislation. In the live televised speech, he called for all Americans to stop and examine his or her “conscience about this and other related incidents. This nation was founded by men of many nations and backgrounds. It was founded on the principle that all men are created equal, and that the rights of every man are diminished when the rights of one man are threatened.”

Read the entire Civil Rights Announcement by President Kennedy here:
http://www.pbs.org/wgbh/americanexperience/features/primary-resources/jfk-civilrights/

Listen to President Kennedy deliver the Civil Rights Announcement here:
http://www.americanrhetoric.com/speeches/jfkcivilrights.htm

Pre-employment Testing Software Provides Defensibility (Video)

In this video, Mike Callen, Vice President of Products at Biddle Consulting Group, discusses one of the most important reasons to use pre-employment testing software in your organization – defensibility.

Video: NEOGOV – Biddle Testing Integration Overview

Biddle Consulting Group has partnered with NEOGOV to offer a complete online HR solution from posting job openings, accepting applications, pre-employment testing to hiring new employees. The whole recruitment process is now available in one package!

Insight, NEOGOV’s online applicant tracking and career portal, is now fully integrated with the Biddle Consulting Group employment assessment and test validation suite including:

Earlier this week Mike Callen, Vice President of Biddle’s Product Division, and Michelle Cline, NEOGOV’s Product Manager, presented an overview webinar introducing the NEOGOV- Biddle integration. If you missed it or would like a review, the video and presentation slides are  below.

As always, please reach out to us if you have any questions!

Download the webinar presentation slides (PDF)

Additional Resources:

Video: Working Together: Biddle Consulting Group & NEOGOV
In this video, Biddle CEO Dan Biddle and NEOGOV President Scott Letourneau discuss the benefits of our new partnership and specifically what it means to clients.

PATJA: New Tool for Developing Validated Physical Ability Tests

Leading Functional Employment Testing Provider WorkSTEPS Announces Partnership with Validation-Experts Biddle Consulting Group to Release New Tool for Developing Validated Physical Ability Tests

WorkSTEPSWorkSTEPS, the nation’s leading provider of functional employment testing, recently announced a partnership with Biddle Consulting Group, Inc. to release the new Physical Ability Testing Job Analysis (PATJA) tool, which is designed to develop validated Physical Ability Tests for a variety of jobs.

The PATJA tool streamlines the collection of physical ability job analysis data, and then automatically creates a Physical Ability Test for positions in a way that addresses federal testing and job analysis standards. PATJA provides an unprecedented degree of validation of the job analysis process, and ensures that the process addresses the requirements set by the federal Uniform Guidelines of Employee Selection, Equal Employment Opportunity Commission, and the 1990 Americans with Disabilities Act.

The exclusive WorkSTEPS/Biddle partnership provides unprecedented legal defensibility of the WorkSTEPS functional employment test, already recognized as the industry’s gold-standard. The PATJA tool, for the first time, automates the creation of testing criteria to yield objective and defensible functional employment tests.

WorkSTEPS is headquartered in Austin, Texas, and is a leading national provider of functional pre-employment and post-injury testing programs used by Corporations nationwide. Corporations use WorkSTEPS’ proprietary tests to determine the overall fitness of employment candidates to perform essential job functions and tasks. The Company’s tests are also used by its clients to compare the functional status of existing employees that are injured on the job both pre and post injury. WorkSTEPS’ appropriately administered and designed testing services help corporations mitigate the incidence and cost of worker injury, and provide them with better data used in remediation of claims such that incidence and costs are reduced almost immediately.

Biddle Consulting Group, Inc. (BCG) specializes in Equal Employment Opportunity (EEO) consulting, litigation support, personnel testing software development, and Affirmative Action Plan (AAP) outsourcing and software. Since 1974, BCG has worked with thousands of employers in these areas, as well as providing litigation support as consultants or experts in over 200 state, federal, and circuit court of appeal EEO cases involving statistics and/or job-relatedness (test validity) analyses. BCG has developed and validated personnel tests in hundreds of situations used by thousands of employers.

New Prophecy Nurse Testing Overview Video

For more information about the Prophecy Nursing Assessments visit www.ournextnursehire.com/prophecy or contact David McParland at 877-773-4473, ext. 700 or by email at dmcparland@prophecyhealth.com.

Martin Luther King, Jr. Mini Biography

from Biography.com

Additional Martin Luther King, Jr. Resources:

Biddle Consulting Group will be closed on Monday, January 21, 2013 for Martin Luther King, Jr. Day

Resources for Hiring Veterans

A 2011 poll by the Society for Human Resource Management (SHRM), and the Northeast ADA Center at Cornell University, indicated that many employers aren’t aware of what web resources exist for hiring veterans.

For your reference, here’s a list of several veteran’s resources:

Tip of the Arrow Foundation Tip of the Arrow Foundation Career One Stop Career One Stop
VetSuccess.Gov VetSuccess.Gov Veteran's Employment and Training Service Veteran’s Employment & Training Service(VETS)
Wounded Warrior Project Wounded Warrior Project America's Heroes at Work America’s Heroes at Work
Disabled American Veterans Disabled American Veterans Hire Heroes USA Hire Heroes USA
Paralyzed Veterans of America Paralyzed Veterans of America SHRM: Military Employment Resource Page SHRM: Military Employment Resource Page
JOFDAV Job Opportunities for Disabled American Veterans