Ditch Witch of NC – AAP Software and Consulting

I can honestly say that I have been thoroughly impressed with everyone that I have worked with at Biddle over the past 6 months. Jeff Davies and Heather Sakamoto have been extremely helpful and great to work with.

Mike Stump
Ditch Witch of NC, Inc.

“I have never experienced this type of customer service before…”

I want to let you know how much I appreciated the assistance of Howie Pearsol (CritiCall Client Relations Manager). I just installed CritiCall 5.2 late this afternoon and we had an issue with our computers.We need to use the software starting at 8:30 a.m. tomorrow!

I left Howie an urgent email at 4:53 this afternoon and he called me from his home…I have never experienced this type of customer service before and it is amazing!

It’s so easy to complain but most of us never recognize those who go beyond their “normal” routine. I hope you will let Howie know how much his willingness to help us after-hours really means to me. He definitely deserves the “atta boy” for service over and beyond tonight.

Nancy J. Paladino, Chief Examiner,
Spokane County Civil Service Commission

John A. Garza Lifetime Achievement Award

Patrick Nooren, Maria Sandoval, Gail Painter and Heather Patchell

Patrick Nooren (BCG), Maria Sandoval (AZilg), Gail Painter (AZilg) & Heather Patchell (BCG)

On November 7 and 8, the Arizona ILG (AZilg, formerly QuadA: Arizona Affirmative Action Association) held their 16th Annual Compliance Conference. Dr. Patrick Nooren, Executive Vice President of Biddle Consulting Group, Inc., gave the preconference address where he unpacked the revised regulations related to Section 503 of the Rehabilitation Act (related to individuals with disabilities) and Section 4212 of the Vietnam Era Veterans Rehabilitation Assistance Act (related to protected veterans). The scope of these important regulations has been greatly expanded and Patrick was able to outline the changes, their impact and make recommendations to the ILG group in Arizona.

On November 8, Biddle Consulting Group, Inc., was honored to sponsor a luncheon to introduce the John A Garza Lifetime Achievement Award. AZilg members were inspired by a video of Mr. Garza’s lifetime of contributions to the field of Affirmative Action, Equal Employment and Diversity, as well as with testimonials about Mr. Garza from several prominent members of the EEO community, including Marvin Jordan of the Arizona OFCCP, Mary Jo O’Neill of the EEOC, and Gail Painter of the Boeing Company.

John A. Garza

John A. Garza

Gail fondly observed, “John is, and will always be, a role model for me in the area of EEO/AA compliance. He is my mentor, leader, and a great friend! It is truly an honor to be able to recognize John for all he has done and continues to do for this unique field of expertise. He has been there for me, as well as many other EEO/AA practitioners, to mentor us and guide us to ensure we are successful. I know I speak for others when I say, ‘Thank you, my friend!’ ”

Dr. Dan Biddle, President and CEO of Biddle Consulting Group, Inc., affirmed Gail’s thoughts, “BCG is so honored to participate in this…you are truly someone whom I have regarded with the highest respect for not only ‘holding ground’ in this important field, but also gaining ground. Your encouragement, connections, and favor with our team members and BCG as a whole has done incredible things for us, and has helped to open doors.”

Several members of John’s family and friends were able to attend the luncheon. All in attendance were clear of the honor given to John when he wrapped up his address by stating, “60 years from now no one will remember,  and it will not matter, what kind of car you drove, how much money you made, or how big a house you lived in! It will matter and people will remember you…if you’ve made a difference in their lives! I hope that as President of the AZilg I’ve made a difference in every EEO/AA/Diversity practitioner’s life.”

While the conference offered a lot to be learned in the field of EEO/AA and Diversity, all in attendance were poignantly aware of the commitment John A. Garza had and still has to our field. In this season of thanksgiving, we can say that we are truly grateful for having participated.

Why Does HR Matter?

We believe that the human resources and EEO profession is vital. That’s why we develop our products and services. This short video from SHRM does a great a job in showing why HR professionals matter.

Annual Halloween Party

If you called our office on October 31st, you may have talked with Minnie Mouse, Bob Dylan, Luigi, Mario or one of the several other characters roaming our office that day. Every Halloween, we celebrate with a delicious potluck and crazy costumes. Not only is our team great at our work but we’re also a creative bunch when it comes to Halloween costumes!

Take a look!

Happy Halloween from Biddle Consulting Group

Visiting the Ford Test Track in Dearborn, Michigan

Patrick Nooren visited this week with Maria Conliffe – a good friend and longtime client of Biddle. Maria, the Equal Employment Planning & Peer Review Manager at Ford,   took Patrick to their test track in Dearborn, Michigan.

Maria Conliffe (Ford) and Patrick Nooren (Biddle Consulting Group)

Nice car, Patrick!

Patrick and his dream car

It's nice to see that Maria is an EEO Insight reader!

 

Thank you, Maria!

Learning Pivot Tables Can Change Your Life!

Learning Pivot Tables Can Change Your Life!Our webinar instructors at BCGi work hard to present relevant and practical information and it’s gratifying when we receive feedback from our webinar attendees. Recently BCGi Platinum member Natalie Pickens sent us an email about Patrick Nooren and Fue Lo’s pivot table webinar. Not only did Natalie watch the live presentation, but as a BCGi Platinum member, she watched the recording, too!

Here’s what Natalie had to say in her email:

Patrick and Fue,

I wanted to take the time to thank you again for facilitating the webinar focused on pivot tables.

After reviewing the webinar a couple of times, I worked up enough courage to generate raw data required for the EEO-1 report, from our HR System, and used pivot tables to confirm the accuracy of the data reflected in a pre-generated EEO-1 report. Not only did I discover inconsistencies, but I also discovered just how powerful pivot tables are and I love them!

I’m no pro, but thanks to you both – I’m working hard at becoming one.

Again, thank you both for all of your efforts and all you do to contribute to the HR community.

Kindest Regards,

Natalie

Thanks for the feedback, Natalie!

Biddle Consulting GroupIf you’re wondering how learning pivot tables can help you, make sure to sign up for the November 6th free BCGi webinar:

Using Pivot Tables for Your AAP Analyses

Research Shows that CritiCall is a Strong Predictor of Emergency Dispatcher/Calltaker Job Success

A criterion validation study with the Florida Highway State Patrol shows a very strong relationship between scores on the CritiCall Pre-employment tests and job performance in an emergency 911 dispatch environment. [view the press release]

CritiCall Criterion Validity Study with FHP

Biddle Consulting Group recently conducted a study that demonstrated CritiCall test scores are a strong predictor of job performance as determined through supervisor ratings of more than sixty State Highway Patrol Dispatchers/Calltakers. This validation study was conducted in accordance with the requirements of the federal government’s Uniform Guidelines on Employee Selection Procedures for criterion-related studies (see www.uniformguidelines.com).

The uncorrected correlation coefficient (also known as a validity coefficient) between overall test scores and job performance ratings was 0.41, and the correlation coefficient statistically-adjusted for the unreliability of the criteria was 0.44. The United States Department of Labor (DOL) classifies these levels of correlation as being very beneficial (which is its highest rating description described by the DOL for this type of relationship).

Furthermore, the reliability of the combination of test modules from the CritiCall test used during the analysis was also an extremely strong 0.92 (out of a possible 1.00), which the United States Department of Labor indicates can be interpreted as being excellent (again, the highest rating-level described by the DOL).

Downloads:

A statistical-expectancy analysis determined that if the assumption is made that 60% of test takers would succeed on the job as dispatchers/calltakers if no testing was performed, using CritiCall overall test scores would increase the prediction of success from 37% for those test takers who scored the lowest on the test to 75% for those who scored highest on the CritiCall test. Based on these studies it was determined that overall scores from CritiCall Pre-Employment Testing Software are very likely to strongly predict job performance of job candidates.

About the CritiCall Dispatcher/Calltaker Software:

The CritiCall Pre-Employment Dispatcher Testing Software includes a series of work-sample tests designed to measure a dispatcher job applicant’s ability to successfully perform many of the work functions they would be required to perform on the job (measuring abilities required prior to their receiving any training or experience on the job) as an emergency dispatcher or emergency calltaker.

The CritiCall dispatcher skills tests include, but are not limited to, the following:

  • Multi-Tasking
  • Decision Making
  • Map Reading
  • Spelling
  • Reading Comprehension
  • Prioritization
  • Proofreading

For more information about the CritiCall Dispatcher Skills Testing Software, visit http://www.CritiCall911.com.

 

50th Anniversary of the March for Jobs and Freedom

March on Washington“…I have a dream that one day this nation will rise up and live out the true meaning of its creed: ‘We hold these truths to be self-evident, that all men are created equal…’”

(from I Have a Dream by Dr. Martin Luther King, Jr.)

This week marks the 50th Anniversary of the The March for Jobs and Freedom held in Washington, D.C. on Wednesday, August 28, 1963. More than 200,000 people from various backgrounds, races and religions gathered to stand together for equal rights. The  3-hour program included singing, prayers and speeches from civil rights leaders. The most inspirational (and now most famous) words of the day came from Dr. Martin Luther King, Jr. when he delivered I Have a Dream.

Below is the recently remastered James Blue documentary The March. The film was originally commissioned in 1963 by United States Government to document the historic civil rights march.

Additional Resources:

911 Dispatchers Can Role-Play and Rehearse Emergency Call Scenarios with Their Computers Before Taking a Live 911 Call

CritiCall Testing Software, the leading 911 dispatcher testing program for the US and Canada, is pleased to announce the release of its TactiCall 911 software designed to automate the role-playing aspect of a 911 dispatcher’s ongoing training.

Folsom, California (PRWEB) August 23, 2013

Whenever a citizen is in a position to reach out to a 911 dispatcher for help, the expectation is that an organized and well-prepared professional will be assisting them. A new software program, TactiCall, will help make this expectation a reality.

When it comes to issues of life or health, no one wants the responsible party to be learning on the job. The same is true when a call is made to 911. Callers who find themselves in dire situations expect to be assisted by well-prepared professionals who are aptly suited to help them out of trouble. That degree of preparation doesn’t come by accident, though. 911 dispatchers must continually train for many hours in order to be prepared for the myriad of emergency situations that confront them. Typically this sort of training is managed by role-playing with a supervisor, training officer, or another dispatcher. It is costly, however, when agencies need two people to train just one. That’s where TactiCall (http://www.tacticall911.com/) comes in to play.

TactiCall is a software program that uses advanced voice-engine technology and proprietary word-spotting expertise that allows a dispatcher to train with his or her own personal computer. With TactiCall, the computer actually “listens” to how a dispatcher responds to simulated calls and provides feedback as to the degree of success. Training officers can create an unlimited number of realistic training scenarios by which they are able to field simulated emergency calls right from their computer. The TactiCall software focuses on two main dimensions of job performance that—when executed correctly—typically result in superior job performance and outcomes. These two dimensions are 1) familiarity with protocols (knowing what to say) and 2) proper voice control (knowing how to say it.)

Trainers or supervisors can quickly and easily create a training call, which is basically a simulated 911 call. The dispatchers “answer” the call and respond to the human voice prompts as they would in a real 911 emergency call. The TactiCall software “listens” to their responses and determines if the key words—those necessary for a successful call—are used by the trainee. A back-and-forth dialog continues between the dispatcher and the computer until the call concludes. The responses are scored and the call is optionally repeated to build repetition.

“Agencies are able to train many more people at much less cost, now, due to the advances in voice engine technology,” explains TactiCall V.P. of Products Michael Callen. “A single individual can put in hours of practice calls without a training officer being required. If the computer can’t understand what the dispatcher said, then it is likely that an actual caller would be able to either. TactiCall allows the dispatcher to repeat a variety of calls until clear speech and proper wording become habit.”

Agencies who may benefit from automated voice training for 911 and other emergency service dispatchers and tele-communicators can receive a trial version of TactiCall by requesting it from the website at http://www.tacticall911.com/.

About TactiCall: 
TactiCall is a product of Biddle Consulting Group, Inc., of Folsom, California. Biddle, one of the leading HR consulting firms in the US, has been publishing software that helps agencies hire people for 911 dispatch positions since 1999. Their testing program, CritiCall, has been joined by their new training program, TactiCall, only recently. (http://www.tacticall911.com)

Biddle offers EEO consulting, testing and job analysis software, affirmative action software and services, and statistical analysis/expert witness testimony.